Terms and Conditions

Important Information about Your Order

If the group is reduced to fewer than 4 participants, we reserve the right to consolidate groups or to reduce the total number of lessons.

Due to flexible organization, actual instructors may change on multiple occasions.

We reject any liability whatsoever for all accidents which may occur during or before ski lessons. Accident and liability insurance are a personal matter for course participants.

Fee reimbursement due to injury or illness is only possible with a physician’s attestation. Only unused days (remaining difference) are reimbursed.

Lessons canceled due to prevailing weather conditions (force majeure) are not made up. Private courses are held in all weather conditions. The course ticket is non-transferrable! Unused course days are forfeited!

All deliveries and services of the ski school resulting from online bookings via the Internet or other online services are subject to these terms and conditions.

Payment

Credit card payments in favor of the ski school are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.Please send an e-mail to support(at)payyo.ch for all inquiries regarding your credit card payments and chargebacks.

Online Content

The ski school / ski rental center (hereafter referred to as "author") assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. Liability claims against the author, related to material or ideal damage and which have been caused by the use or improper use of the information provided, or by the use of inaccurate and incomplete information, are expressly ruled out in so far as the author has not acted in a way which is demonstrably either intentionally or grossly negligent.

All offers are subject to change and are non-binding. The author reserves the expressed right to amend, add to or delete parts of pages, or the entire offer, without special notice.

References and Links

With regards to direct or indirect references to external Internet sites ("links") which are themselves outside the field of responsibility of the author, liability for illegal content will only then be assumed if the author has knowledge of the content of those sites and it is technically feasible and reasonable for the author to prevent usage of said sites.

The author hereby expressly declares that, at the time links were installed on this site, no illegal content was apparent on the targeted sites. This declaration applies to all links placed within its own Internet site, as well as to entries in mailing lists created by the author and to comments in the photo gallery.

Sole liability for illegal, erroneous or incomplete content, and particularly for damages which might by caused by use or non-use of any such information supplied, is borne by the provider of the target site, and not by the provider who included a link to that particular site.

Copyright and Trademarking

The author makes every effort in all publications to respect copyright on all graphics, audio files, video clips and texts, and to make use of self-created graphics, audio files, video clips and texts, or to avail himself of non-licensed graphics, audio files, video clips and texts.

All those brand names and trademarks cited in the author's Internet platform, some of which are, on occasion, protected by third parties, are subject without restriction to applicable copyright laws and the proprietary rights of the registered owners. The conclusion should not be drawn from their mere naming, that trademarks are not protected by third-party rights.

Copyrights for those objects published and created by the author himself, remain solely with the author. Duplication or use of such graphics, audio documents, video clips and texts in other electronic or print publications, is not permitted, except with the expressed permission of the author.

Booking and Reservation of Ski and Snowboard Courses

Fees for ski courses do not include use of ski lifts. The ski school does not provide compensation for instructional time lost due to interruptions in lift service.

Rental and Reservation of Ski and Snowboard Equipment

Each person renting equipment is liable up to the full retail price of the rented items for the return of equipment in a proper condition.

The rental business is entitled to demand some form of security, be that a security deposit or the leaving of an identification document (i.e. passport, official I.D., driving license). Such a security does not constitute a possible purchase price for the equipment.

Jurisdiction, Place of Delivery and Legal Options

Place of delivery is the headquarters of the ski school / ski rental center. In the event of dispute, the court with jurisdiction at the location of the headquarters of the ski school / ski rental center will adjudicate the matter. All matters are governed by Austrian law. The contractual language is German.

CANCELLATION POLICY

For cancellations up to 6:00 PM of the respective calendar day without giving reasons:

  • Up to 30 days prior → 90% refund
  • Up to 14 days prior → 80% refund
  • Up to 7 days prior → 60% refund
  • Up to 4 days prior → 50% refund
  • No show → no refund

Rental conditions

  1. RENTAL AGREEMENT
    The rental agreement is concluded between the customer and the rental shop. The booking becomes valid for both the customer and the rental shop upon full payment and receipt of the e-ticket or on-site after completion of the rental process.

  2. AVAILABILITY
    The rental shop is obligated to provide all sports equipment according to the customer's booking. If the specific sports equipment is not available upon the customer's arrival, the shop must provide a better or equivalent model from the current rental inventory at no additional cost. The rental shop cannot be held responsible for delays in the issuance of sports equipment due to circumstances beyond its control (especially in cases of accidents, delays in the return of previous rentals, force majeure, strikes, peak times in the rental shop, etc.). In this case, the rental shop will do everything possible to provide the customer with a qualitatively equivalent or better sports equipment from the available inventory.

  3. EXCHANGE
    An exchange of the rented sports equipment is possible within the pre-booked category free of charge (except for model-specific bookings). If upgrading to a higher category, the additional charge according to the price list on-site must be paid. No refund is given when exchanging for a lower category.

  4. PICK-UP
    The customer must personally present their e-ticket at the rental shop. Upon request, the customer must also present an official photo ID (e.g., passport or driver's license) for identity verification or age verification at the rental shop. The rental shop may make copies of these documents (in compliance with data protection regulations) for the proper execution of the rental agreement. The rental shop may also require a deposit for the sports equipment, which will be returned upon proper return of the equipment. The pick-up of the sports equipment is usually possible from the opening of business on the first day of the rental. The customer is responsible for informing themselves about the respective opening hours.

    Late Pick-Up: If the booked sports equipment is picked up late or not at all by the customer, the rental price will not be refunded. Cases of force majeure, such as unfavorable weather conditions or other influences beyond the control of the rental shop, do not entitle a free cancellation of the booking. See cancellation conditions (point 7.)

  5. RETURN
    The sports equipment must be returned by the customer on the last day of the rental period before the close of business. The customer is responsible for informing themselves about the respective rental shop opening hours.

    Early Return: If the booked sports equipment is returned early, the rental price will not be refunded. In case of illness or injury of the customer during the rental period, the following applies (for the directly affected person) upon presentation of a medical certificate: A refund of the rental price is only possible if the sports equipment is returned to the rental shop immediately after the onset of illness or injury. Once Busslehner Sports is aware of such a case, the customer will be refunded the already paid rental price minus the time already used. A refund for online booked tickets is not possible in the rental shop but will be refunded online.

    Late Return: In the event of prolonged use of the sports equipment and after consultation with the rental shop, the difference between the actual rental period used and the rental period already paid must be paid on-site at the usual rental prices.
     
  6. DUTY OF CARE
    By booking, the customer confirms the accuracy of their personal data. These are used for the proper adjustment of the sports equipment. If the customer has provided false information, the rental shop cannot be held responsible. The customer must not independently alter the professional adjustment made by the rental shop. The rental shop checks the rental material for defects. If the sports equipment already has defects at the time of rental, the customer has the option – if the rental shop cannot rectify the defect – to exchange the sports equipment, or, if this is also not possible, to withdraw from the contract. The customer is fully responsible for the rented sports equipment and must use it carefully and in the usual manner according to its function and operating conditions. Transferring the sports equipment to third parties is not permitted. The customer must ensure adequate storage of the sports equipment when not in use during the rental period – this includes a locked room in the accommodation at night. In case of breakage or damage due to improper use or theft due to violations of the imposed storage obligations, the customer is liable for the repair costs or the current value. Theft must also be reported to the responsible security authority within 24 hours and reported to the rental shop without delay.

    • APPLICABLE LAW/JURISDICTION
      All legal disputes are exclusively governed by Austrian law (excluding the IPRG) and the competent court at the location of the rental shop has jurisdiction.

    • DATA PROTECTION
      The processing of personal customer data is carried out for the fulfillment of the rental contract and is processed exclusively for this purpose.